Leveraging Technology to Address Youth Loneliness

A growing body of research shows that young people are equally, if not more, vulnerable to chronic loneliness than older adults. Using the framework of “loneliness informatics” (the application of digital health technologies to understand and alleviate loneliness), authors Shah and Househ (2023) provide an integrated review spanning psychological theory, intervention modalities, and technological innovations. Their work situates youth loneliness in its own developmental context, emphasizing the need for age-appropriate, culturally sensitive tools.

Methods

The authors conducted a narrative review of peer-reviewed articles and gray literature. Their goal was to map the digital intervention landscape for loneliness in young people. They identified three main categories of interventions: information and communication technology (ICT)–based tools, social media–based strategies, and humanlike technologies such as conversational agents (CAs) and digital humans (DHs).

Results

Most intervention studies focus on older adults. ICT tools like videoconferencing, online therapy, and digital support groups are well-established but rarely studied in youth. Where applied, these tools show potential to reduce loneliness, especially for isolated or marginalized young people.

Social media offers mixed findings. Some evidence suggests that it can deepen relationships and foster belonging when used intentionally. Young users with limited in-person support often report meaningful online connections.

CAs and DHs are promising innovations. For example, the DH “Bella”, a culturally designed, interactive digital human, helped reduce loneliness among young users during COVID-19. Participants found her engaging, easy to use, and emotionally supportive.

Discussion

This review identifies a misalignment between need and intervention focus. Youth loneliness stems from distinct developmental and social factors, which require equally distinct interventions. While many youth are comfortable with digital tools, current offerings rarely reflect their experiences or input.

Implications for Mentoring Programs

Mentoring programs can use digital tools to enhance, and not replace, human connection. Digital platforms may offer safe entry points for isolated youth or serve as complements to in-person mentoring. Programs should consider integrating moderated online groups, psychoeducational content, or even AI-based tools like digital humans. However, mentors must be trained to use these tools ethically and with attention to risks like problematic internet use.

Read the full paper here